Shipping Policy

Last updated: October 13, 2026

Thank you for visiting and shopping at Glad2Glow. We aim to process and ship every order as quickly as possible. Please review the following shipping terms before placing your order.

1. Order Processing and Delivery Time

• Orders are processed on business days, Monday through Friday, excluding public holidays.
• Standard delivery usually takes 5–12 business days.
• In exceptional circumstances, delivery may take 7–14 business days or longer.
• Delivery times are estimates and are not guaranteed. Customs processing, carrier delays, severe weather, public holidays, transportation disruptions, incorrect address information, and other circumstances outside our reasonable control may affect delivery.
• If an order experiences a significant delay, we may contact you using the email address provided at checkout.

2. Shipping Information

Please ensure that your recipient name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address are complete and accurate before submitting your order.

Changes to shipping information are not guaranteed after an order has been placed. If an order cannot be delivered because the shipping information provided was incorrect or incomplete, additional shipping or redelivery charges may apply.

Glad2Glow is not responsible for delivery problems caused by incorrect or incomplete customer-provided information, except where otherwise required by applicable law.

3. Shipping Fees

We offer standard shipping to the destinations listed below. Shipping fees and free-shipping eligibility depend on the destination and qualifying order value.

All amounts below are in USD. The final shipping fee and transaction currency will be displayed at checkout before payment.

Orders that meet or exceed the applicable threshold qualify for free standard shipping. Northern Territory and Tasmania have a separate shipping fee and free-shipping threshold from other Australian regions.

The final shipping fee, transaction currency, taxes, customs duties and other applicable charges will be confirmed at checkout before payment. Promotional free-shipping offers may have separate eligibility requirements.

4. Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Carrier tracking may take some time to update after a shipping label has been created. You can check your shipment through our Track My Order page.

If the tracking information shows no movement for an extended period, please contact the shipping carrier first using your tracking number. You may also contact us at cs@glad2glow.com for assistance.

5. Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact Glad2Glow within 7 calendar days after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the packaging and shipping label

Once the issue has been verified, we may provide a replacement, refund, or another remedy required by applicable law. Please review our Return and Refund Policy for complete terms.

6. Delivered but Not Received

If carrier tracking shows that your package was delivered but you cannot locate it:

1. Check the delivery location, mailbox, household members, neighbors, reception desk, and building management.
2. Contact the shipping carrier using your tracking number.
3. Contact Glad2Glow at cs@glad2glow.com within 2 calendar days or 48 hours after the recorded delivery time.

Please provide your order number, tracking number, and any information supplied by the carrier.

Requests submitted after this period may not be eligible for a lost-package investigation, replacement, or refund, except where otherwise required by applicable law.

7. Destination-Specific Delivery Information

Some destinations may require additional information for customs clearance or successful delivery, such as a tax identification number, customs number, or other recipient information.

If required information is missing or incomplete, we may contact you before shipping the order. Failure to provide the requested information may result in shipping delays or order cancellation.

Customers are responsible for ensuring that the products ordered can legally be imported into the destination country.

8. Minimum Order Requirements

There is no general minimum order amount required to purchase from Glad2Glow unless a specific promotion or checkout notice states otherwise.

Free shipping applies only when the qualifying order value meets the threshold for the applicable destination.

9. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, value-added tax, brokerage charges, administrative fees, or other charges imposed by the destination country.

Unless expressly collected during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Glad2Glow is not responsible for packages rejected, held, destroyed, or returned by customs because of unpaid charges, import restrictions, incorrect customer information, or customer refusal, except where otherwise required by applicable law.

If a customs-rejected package is returned to us, any refund will be assessed after the package has been received and inspected. Original shipping fees, return shipping fees, customs charges, and other legally permitted costs may be deducted from the refund.

10. Contact Us

For shipping assistance, contact:

Glad2Glow
Email: cs@glad2glow.com
Website: https://glad2glow.com

Last updated: July 23, 2026

At Glad2Glow, we want every customer to be satisfied with their purchase. Please review the following terms before requesting a return or refund.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To qualify for a return:

• The product must be unused, unopened and in its original packaging.

• Proof of purchase or the order number must be provided.

• You must contact us before sending the product back.

• Return shipping costs are the responsibility of the customer unless the item is damaged, defective or incorrect.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless they are damaged, defective or incorrect.

Returns sent without prior authorization may not be accepted or processed.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, contact us within seven days after delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photos or videos showing the product, packaging and shipping label.

Once the issue has been verified, we may provide a replacement or issue a full refund to the original payment method at no additional cost.

Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Original shipping charges and return shipping costs are non-refundable unless the return results from a damaged, defective or incorrect item.

Exchanges

We do not offer direct product exchanges. If you receive a damaged, defective or incorrect item, we may provide a replacement or refund after verification.

Order Cancellations

Please check your order information carefully before completing your purchase.

Cancellation requests are not guaranteed because orders may be processed shortly after placement. If your order has already been processed or shipped, it cannot be cancelled.

Lost or Delivered-but-not-Received Packages

If your tracking information shows no movement, please contact the shipping carrier first using your tracking number.

If the tracking information shows that your package has been delivered but you have not received it, you must contact both the shipping carrier and Glad2Glow within two calendar days (48 hours) of the recorded delivery time.

Please provide your order number, tracking number and any information supplied by the carrier.

Requests submitted more than two calendar days after the recorded delivery time will not be eligible for a lost-package investigation, replacement or refund, except where otherwise required by applicable law.

Customs Taxes and Duties

Customers are responsible for customs taxes, import duties, value-added tax and other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless expressly stated during checkout.

Customs Refusal

We are not responsible for packages rejected by customs because of unpaid duties, restricted items, incorrect customer information or other circumstances outside our control.

If a refused package is returned to us, any refund will be assessed after the package has been received and inspected. Original shipping costs, return shipping costs, customs charges and related fees may be deducted from the refund.

Contact Information

To request a return or obtain assistance, contact us before sending any products.

Legal business name: Hong Kong Pure Glow Limited
Trading name: Glad2Glow
Email: cs@glad2glow.com
Website: https://glad2glow.com
Registered business address: RM C306, OFFICE 26, 6/F, MEGA CUBE, NO. 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG

The registered business address is not automatically a return address. Please obtain return instructions from customer support before sending a package.