Terms of service

Terms of Service

Last updated: July 24, 2026

1. About These Terms

These Terms of Service (“Terms”) govern your access to and use of glad2glow.com (the “Website”) and any purchase made through the Website.

The Website is operated by Hong Kong Pure Glow Limited, trading as Glad2Glow (“Glad2Glow,” “we,” “us,” or “our”).

By accessing the Website, creating an account, or placing an order, you agree to these Terms and the policies referenced in them. If you do not agree, please do not use the Website.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

2. Business Information

Legal business name: Hong Kong Pure Glow Limited
Trading name: Glad2Glow
Registered address: RM C306, Office 26, 6/F, Mega Cube, No. 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
Customer service email: cs@glad2glow.com
Website: https://glad2glow.com
Contact page: https://glad2glow.com/pages/contact-us

The registered business address is not automatically the return address. Please contact us before returning a product.

3. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.

If you are under the legal age of majority, you may use the Website only with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

4. Website Accounts

You may be able to purchase products as a guest or through a customer account.

You are responsible for:

  • Keeping your login credentials confidential;

  • Providing accurate account and contact information;

  • Promptly updating information that changes; and

  • Activities performed through your account where permitted by applicable law.

Please notify us at cs@glad2glow.com if you believe your account has been accessed without authorization.

5. Products and Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, images, prices, availability, sizes, colors, and other information displayed on the Website are accurate.

However:

  • Product colors may appear slightly different depending on lighting, photography, and screen settings;

  • Product packaging may change while the formulation and product identity remain substantially the same;

  • Product availability may change without notice; and

  • Minor typographical or technical errors may occasionally occur.

Product results may vary between individuals. Cosmetic product information on the Website is provided for general informational purposes and is not medical advice. Products are not intended to diagnose, treat, cure, or prevent a disease unless expressly authorized and stated otherwise.

Customers should review the product label, ingredient list, instructions, precautions, and allergy information before use. Stop using a product and seek appropriate professional advice if irritation or an adverse reaction occurs.

6. Orders and Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

After you place an order, we may send an order acknowledgment. This confirms that we received your order but does not necessarily constitute final acceptance.

We may reject or cancel an order before dispatch for legitimate reasons, including:

  • A product being unavailable;

  • A pricing or product information error;

  • Payment authorization failure;

  • Suspected fraud or unauthorized activity;

  • Delivery restrictions;

  • Violation of these Terms; or

  • A legal or regulatory requirement.

If we cancel a paid order, we will refund the amount collected for the cancelled item or order to the original payment method.

We may limit quantities where reasonably necessary, including orders that appear to be intended for unauthorized resale.

7. Prices, Currency, Taxes and Payment

Product prices are displayed in the currency selected for the applicable market or shown on the Website.

The final order total, transaction currency, shipping charge, discount, and applicable tax will be displayed during checkout before payment is submitted.

Unless stated otherwise:

  • Product prices do not include import duties, customs charges, or fees imposed by the destination country;

  • Prices and promotions may vary between markets;

  • Prices may change without notice before an order is placed; and

  • A price change will not affect an order that we have already accepted.

Payment methods available to you are shown during checkout. Payments may be processed by Shopify Payments or another authorized third-party payment provider. We do not guarantee that every payment method will be available in every country.

You confirm that you are authorized to use the payment method submitted with your order.

8. Promotions and Discount Codes

Promotions, discount codes, gifts, and free-shipping offers are subject to the specific terms displayed with the promotion.

Promotional terms may include:

  • A start and end date;

  • Eligible products or markets;

  • A minimum purchase amount;

  • A limit on the number of uses;

  • Excluded products;

  • Customer eligibility requirements; and

  • Whether the promotion may be combined with another offer.

Discounts cannot be applied retroactively after an order has been submitted unless we expressly agree otherwise.

If a promotion contains an obvious error or is used fraudulently, unlawfully, or contrary to its stated conditions, we may cancel the promotion or affected order and refund any eligible payment.

9. Shipping and Delivery

Available shipping methods, estimated delivery times, shipping charges, and free-shipping thresholds depend on the destination and are displayed on our Shipping Policy, relevant market pages, or during checkout.

Please review our Shipping Policy:

https://glad2glow.com/pages/shipping-policy

Estimated delivery dates are estimates and are not guaranteed. Delivery may be affected by customs processing, carrier delays, weather, public holidays, incorrect address information, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply.

Shipping charges and free-shipping thresholds shown on the Website must be read together with the conditions applicable to the customer’s destination.

10. Customs, Duties and Import Restrictions

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, administrative charges, or other fees imposed by the destination country.

Unless expressly collected during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customers are responsible for checking whether products may be legally imported into their destination country.

If a package is rejected, held, destroyed, or returned by customs because of unpaid charges, import restrictions, or customer refusal, we are not responsible for the resulting customs charges or loss, except where applicable law requires otherwise.

If a customs-rejected package is returned to us, any refund will be determined after deducting non-refundable shipping, return, customs, or handling costs where legally permitted.

11. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms:

https://glad2glow.com/policies/refund-policy

The principal return conditions are:

  • Eligible return requests must be submitted within 30 calendar days after delivery;

  • Products must generally be unused, unopened, and in their original packaging;

  • Proof of purchase or an order number is required;

  • Opened or used cosmetic products are generally non-returnable for hygiene reasons unless they are damaged, defective, or incorrect;

  • Customers normally pay return shipping for non-quality-related returns;

  • We cover the reasonable return or replacement cost for verified damaged, defective, or incorrect products; and

  • Products must not be returned until our customer service team provides return instructions.

The registered office listed in these Terms is not automatically the return address. Unauthorized returns may not be accepted.

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider.

Where the Returns and Refunds Policy contains more specific information, that policy will apply, subject to mandatory consumer law.

12. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact cs@glad2glow.com within 7 calendar days after delivery.

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs or video showing the product, packaging, and shipping label; and

  • Any other information reasonably necessary to investigate the issue.

After verification, we may provide a replacement, refund, or another remedy required by applicable law.

13. Delivered but Not Received

If carrier tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery location, household members, neighbors, reception desk, mailbox, or building management;

  2. Contact the carrier using the tracking number; and

  3. Contact us at cs@glad2glow.com within 2 calendar days or 48 hours after the recorded delivery time.

Please provide your order number and any information supplied by the carrier.

Requests submitted after this period may not be eligible for a lost-package investigation or replacement, except where applicable law requires otherwise.

14. Order Changes and Cancellations

Orders are processed quickly. To request a change or cancellation, contact cs@glad2glow.com as soon as possible.

A cancellation or order change is not guaranteed after an order has been submitted. Once an order has entered fulfillment or has been dispatched, it normally cannot be cancelled and will instead be subject to the Returns and Refunds Policy.

We are not responsible for incorrect products, quantities, shades, or delivery information selected or entered by the customer, except where applicable law provides otherwise.

15. Reviews and User Content

You may be able to submit reviews, comments, photographs, videos, or other content.

By submitting content, you confirm that:

  • It reflects your genuine experience;

  • It is accurate to the best of your knowledge;

  • You have the right to submit it;

  • It does not infringe another person’s rights;

  • It is not unlawful, threatening, defamatory, deceptive, or discriminatory; and

  • It does not contain malware, spam, or unauthorized advertising.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use it in connection with our Website and marketing, subject to applicable law.

We may remove content that violates these Terms, but we do not remove legitimate negative reviews solely because they are unfavorable.

16. Intellectual Property

The Website and its content—including the Glad2Glow name, logos, product photographs, graphics, text, page design, videos, and software—are owned by or licensed to Hong Kong Pure Glow Limited and are protected by applicable intellectual property laws.

You may use the Website only for personal and lawful shopping purposes.

You may not copy, reproduce, republish, distribute, sell, modify, scrape, or commercially exploit Website content without our prior written permission, except where permitted by law.

17. Prohibited Uses

You may not use the Website:

  • For unlawful or fraudulent purposes;

  • To infringe intellectual property, privacy, or other legal rights;

  • To submit false or misleading information;

  • To distribute malware or harmful code;

  • To interfere with Website security or operation;

  • To access another customer’s account without authorization;

  • To scrape or collect data through unauthorized automated methods;

  • To manipulate prices, promotions, reviews, or transactions;

  • To make fraudulent payment claims or chargebacks; or

  • To purchase products for unauthorized resale where restrictions have been clearly disclosed.

We may restrict or terminate access where reasonably necessary to protect customers, the Website, our business, or third parties.

18. Third-Party Services and Links

The Website may contain links to or integrations with third-party services, including payment providers, shipping carriers, analytics providers, social networks, and Shopify.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control, except where applicable law provides otherwise.

A link does not necessarily mean that we endorse every statement, product, or service offered by the third party.

19. Privacy

Our collection and use of personal information are described in our Privacy Policy:

https://glad2glow.com/policies/privacy-policy

By using the Website, you acknowledge that personal information may be processed as described in that policy and as necessary to process orders, provide customer support, prevent fraud, and comply with legal obligations.

20. Website Availability and Information Errors

We aim to keep the Website available and accurate but cannot guarantee uninterrupted or error-free operation.

We may correct product information, pricing, availability, typographical, or technical errors when discovered. If an error materially affects an order, we will contact you or cancel the affected item and issue an appropriate refund.

We may perform maintenance, update features, or temporarily suspend parts of the Website when reasonably necessary.

21. Disclaimer and Consumer Rights

Products and services are provided subject to the descriptions and conditions displayed on the Website.

To the maximum extent permitted by law, we do not provide warranties beyond those expressly stated on the Website or required by applicable law.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or other rights that cannot legally be excluded, including mandatory consumer protection rights.

22. Limitation of Liability

To the maximum extent permitted by law, Hong Kong Pure Glow Limited will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the order was placed.

Where liability may legally be limited, our aggregate liability relating to an order will not exceed the amount paid for the affected product or order.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, fraudulent misrepresentation, gross negligence, willful misconduct, death, or personal injury where prohibited by law.

23. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, war, civil disturbance, government action, customs delays, transportation disruption, labor disputes, public health emergencies, utility failures, or internet and payment network interruptions.

We will take reasonable steps to reduce the effect of such events and fulfill or refund affected orders as required by applicable law.

24. Suspension and Termination

We may suspend or terminate access to the Website if a user materially violates these Terms, commits fraud, threatens Website security, or engages in unlawful activity.

Termination does not affect rights, obligations, payments, or liabilities that arose before termination.

25. Changes to These Terms

We may update these Terms to reflect changes in our business, Website, policies, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Changes apply from the stated effective date and do not retroactively alter orders already accepted unless required by law or agreed with the customer.

26. Severability and No Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

A failure or delay in enforcing a provision does not waive our right to enforce it later.

27. Governing Law and Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without limiting any mandatory consumer protection rights available under the laws of the customer’s place of residence.

Before beginning formal proceedings, customers are encouraged to contact cs@glad2glow.com so that we can attempt to resolve the matter fairly.

Subject to mandatory consumer law, disputes will be submitted to the courts of competent jurisdiction in Hong Kong.

28. Contact Us

Questions about these Terms, an order, a return, or the Website may be sent to:

Hong Kong Pure Glow Limited
Trading as Glad2Glow
RM C306, Office 26, 6/F, Mega Cube
No. 8 Wang Kwong Road
Kowloon Bay, Kowloon
Hong Kong

Email: cs@glad2glow.com
Contact page: https://glad2glow.com/pages/contact-us
Website: https://glad2glow.com